Kevin Robles

Information Technology Administration

(2016-2019, Incomplete)

Tecnológico de Costa Rica

Completed foundational coursework in IT infrastructure, business administration, and systems analysis. Developed a strong understanding of corporate services and database fundamentals, establishing the groundwork for data lifecycle management.

Computer Engineering

(2021, In progress).

Universidad Fidelitas

Currently advancing technical proficiency in software development, data structures, and algorithm design. Focusing coursework on database management (SQL), programming logic (Python), and systems architecture to engineer efficient solutions.

Team Lead Manager

Sep 2024 - Jun 2026

Servicios PSI Internacional S.A., Cartago, CR

• Led several multidisciplinary technical teams, aligning individual objectives with the organization's strategic KPIs by designing interactive dashboards, expanding real-time productivity visibility.
• Managed communication with directors and cross-functional teams to ensure the proper implementation of technical requirements.
• Developed automation scripts for cleaning and transforming road data, reducing manual processing time in workflows by 23%.
• Led the restructuring of Data Quality Assurance protocols through validation queries, decreasing the error rate in 'Distress & Assets' reports by 10%.
• Guaranteed a sustained compliance level of 90% with U.S. state regulatory standards by executing continuous data audits and monitoring key metrics.

Lead Trainer

Feb 2023 - Sep 2024

Servicios PSI Internacional S.A., Cartago, CR

• Collaborated with project leaders and their teams on all technical processes within the company.
• Standardized workflows and operational processes by creating comprehensive technical documentation, successfully reducing the learning curve for new hires by 15%.
• Designed and delivered technical training programs focused on the assimilation of business rules and proprietary software, elevating the operational efficiency of assigned teams.
• Audited the performance and ethical alignment of personnel during their induction periods, ensuring strict compliance with corporate objectives.
• Documented functional requirements for multiple simultaneous projects, establishing a clear information architecture for scaling operations.

Operator & High Quality Images Assurance

May 2019 - Feb 2023

Servicios PSI Internacional S.A., Cartago, CR

• Analyzed large volumes of visual and geospatial data (QHD images), ensuring data integrity and strict compliance with U.S. road regulations.
• Executed data cleansing and transformation processes using modeling tools to guarantee the accuracy of input parameters.
• Drafted technical quality reports for multiple concurrent projects, utilizing Excel for production tracking and daily progress monitoring.